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It's great to think positive; in fact, I guess that's half of the battle. But I still believe that loyalty among customers is largely a thing of the past. I know for a fact that I've gotten some sales in new shops simply because of price: conversely, I've lost some sales because of price. I'm sure o...

I totally agree with your coment. However, I see a potential problem with some of the import tools when it comes to big margins. Suppose another indy comes into your area with less overhead and decides he only needs 30% while you've been running a 60% margin. Now you have a problem... Beyond this, i...

I agree. Quality is a big concern; unfortunately price may be a bigger concern right now. It seems all of the flags are turning to cheaper import alternatives for hardline. In fact, it seems we're all carrying nearly the same product line. PTP is just stamping everyone's name and counting the $$$. B...

Come on guys, this thread has had 150 views; still no replies??? Why not help each other if we can?

All this talk about business, vendors and dealerships... What about some good selling ideas? For instance I've been having great luck carrying around the SUR&R tubing pliers and letting the customers use them on a piece of 3/16 tubing. Also been doing well with the MV8500. How about sharing some...

Closing dealerships is now a big problem. I've had two Chrysler dealerships close on my route and am awaiting news of the GM closings... Sure some will go independent, but they will not be able to maintain the technician count they held as a franchise. This means lower customer counts and possibly c...